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The Victorian Energy Upgrades (VEU) program is a Victorian Government initiative that provides upfront discounts on energy-efficient appliances. By replacing your old gas ducted heater with a new reverse-cycle aircon, you receive a rebate applied directly to your install cost — no waiting for a refund.

After the VEU rebate, a 4-head multi-split is typically $2,000–$2,500 fully installed. A 5-head is $2,500–$3,000. Surcharges apply for double-storey properties (+$600–$1,000) and tin/metal roofs (+$500). We give you a fully inclusive fixed quote after the free assessment — no surprises on install day.

Yes — the gas ducted heater is the appliance being "replaced" under VEU, and it generates the VEEC rebate certificates. It must be decommissioned as part of the process. Common eligible heater brands include Braemar, Bonaire, Brivis, and Rinnai (ducted). Evaporative coolers may also qualify under a different pathway.

Assessments are typically booked within 3–5 business days of your enquiry. Installation usually follows within 5–10 business days of the assessment. Most installs are completed in a single day by our licensed team.

The home assessment is completely free. The VEU rebate is deducted from your install cost at the time of installation — you never pay full price and wait for a refund. You pay the discounted amount after installation is complete and we've issued your invoice.

Your old gas ducted heater must be decommissioned and documented as part of the VEU process. Our team handles this completely — disconnecting the gas line, decommissioning the unit, and photographing it for compliance. This is mandatory for VEEC certificate creation and is included in the install price.

Yes — we service metro Melbourne and regional Victoria. Properties more than 50km from the Melbourne CBD are classified as "regional" under VEU, which may affect the rebate calculation. We'll advise you on any pricing difference during your free assessment. Travel surcharges may apply for very remote locations.

Yes — renters can access the program, but need written landlord approval before the installation can proceed. We can advise on what documentation is needed. The installation still happens the same way — the rebate is simply applied to the invoice once landlord approval is confirmed.